Shared Services 2.0?

My good friend and colleague, Jeff Williams, and I are guests on a webinar mid-day today re: shared services. In preparing for the webinar, we talked a lot about how shared services has been changing the last few years. Moreover, we discussed how the economics and technologies that defined so many shared service initiatives in the 1990s are now in need of review.

While neither of us is enamored with the name, we used a short-hand term, shared services 2.0, to describe the differences between the older generation of shared services and the newer one. One area we intend to discuss on the call is the ability of cloud technologies to change the work location, economics and process designs of shared service work.  Please feel free to listen in on the call.